We stand by all the products in our store but understand that circumstances can change from the time you placed your order with us.
That's why we offer a 30 Day Refund Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@emergencyproof.com with your order number and we will provide detailed instructions on how to process the return.
Please see the below details regarding shipping responsibility and when a refund will be issued.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will require you, as the customer, to be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse, we will send you an email notification that we have processed your refund payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
Damaged on Arrival
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@emergencyproof.com on the day of delivery.
Emergency Proof will pay for return shipping for defective or damaged merchandise.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible.
If you decide you want to return your order, please email us at support@emergencyproof.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Faulty or Broken After Use
Items that become damaged after use are non-refundable unless specified under warranty. Product descriptions will specify if the product is under warranty. If there is not a warranty listed, there is no warranty for this product and the product is non-refundable after 30 days of order receipt.
Wrong Product
If the product is not what you ordered, you must make note of it and email support@emergencyproof.com or call customer service within 30 days of delivery confirmation.
Emergency Proof will pay for return shipping for incorrect merchandise.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered as soon as the incorrect product is received and inspected by our warehouse.
If you you need to return your order, please email us at support@emergencyproof.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Exchange
If you decide that you want a different product of equal or greater value, we will accept an exchange and charge the difference in value. Please note that you, as the customer, will be responsible for shipping costs for returning the product(s). Emergency Proof will pay for the cost of shipping the product you want in exchange.
Changed your Mind
We get it, sometimes the order your received is not what you expected. If you are unsatisfied with your order for any reason other than the reasons listed above, then you can receive a refund if you notify us within 30 days of the delivery day.
Once your return item(s) have been received and inspected at our warehouse, we will send you an email notification that we have processed your refund payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
No refund will be granted if we are notified after 30 days of delivery.
Other Refund Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Emergency Proof only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
Please reach out to our team for any questions or concerns regarding our refund and return policy:
Phone: (833) 540-5418
Email: support@emergencyproof.com
Chat: click on the icon in the bottom right hand corner of your screen.
